BANNED FROM THE 'BUCKS

No More Lattes For Nameless Man

Dusty | Food & Drink

You will not see one Kitchener man, who will remain anonymous, visiting his local Starbucks anytime soon. He has been banned!

Recently the store told this customer to leave and never come back. His actions were causing so much stress on the barristas that one five year veteran quit and left the industry, while another newer employee had to relocate to a Starbucks in the neighboring town of Waterloo. 

Local Assistant Manager Lowree explains, 'this man, we still do not know his name, would come in daily and we would ask him what his name was. You know our practice of putting names on cups to make things personal? Well, this guy would give us a different name almost every single day. It was hell on our barristas, who make it a point to try and remember every customer by name, especially the regulars."

She went on to explain that this name changing customer was causing confusion with the drinks and embarrassing situations with the staff. Morale dropped as the employees felt like they could not do a stellar job, since they kept getting this guy's name wrong. This name changing problem went on for months until one Tuesday morning a long time employee succumbed to the pressure and walked off the job in tears. She was too distressed to return that day or any day after. She has since changed industries to warehousing where she has little to no customer contact.

This was the final straw in the name battle and an emergency employee meeting was held. 95% of the entire staff showed up and voiced their concerns. After a raucous two hours it was decided to ban this man from the store - an unprecedented action by a Starbucks location.

The very next day, at exactly 10:30 am, the unnamed man was escorted out of the store by two of the more burly employees (Perry and Laura) and was told to not return.

The atmosphere in the coffee shop is now back to normal, with loud, bubbly, engaging barristas foaming up drinks at a cheetah's pace. But, that dark stain of Mr. No-name is still in the back of some employees minds. They admit that their drink making careers may never be the same as before the incident. Most have seen the darker side of the public they serve and can never fully trust someone again. 

Next time you go into a Starbucks and they ask for your name. Don't lie. Remember there is a real person on the other side of the cup.

Beanville | 44:13